Privacy Policy

Tourvana Inc. (“we”, “us”, or “our”) operates the website https://tourvana.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our views and practices regarding your personal data.

Scope of Application

This Privacy Policy applies to:

• Visitors to the Site who do not have a contractual relationship with Tourvana
• Users of the Platform
• Clients using our Services, including client representatives
• Independent Contractors using our Services

Information We Collect

We collect different types of information to provide and improve our Service:

Personal Data:

• Full name
• Email address
• Phone number
• Billing and payment details
• Travel preferences
• Location data (if permission is granted)

Usage Data:

• Device information (e.g., device type, operating system)
• IP address
• Browser type and version
• Pages visited
• Time spent on pages
• Referring URLs

Cookies and Tracking:

We use cookies and similar tracking technologies to monitor activity and store certain information to personalize and improve the Service.

How We Use Your Data

We use collected data for the following purposes:

• To operate and maintain the Service
• To personalize your travel recommendations and bookings
• To communicate with you, including marketing and promotional messages
• To process transactions and send confirmations
• To analyze usage for improvements
• To comply with legal obligations and enforce our terms

Data Transfers

Your information may be transferred to - and maintained on - servers located outside your region or country. By using our Service, you consent to this transfer, storage, and processing of data in accordance with this Privacy Policy.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests

Data Security

We implement appropriate security measures to protect your personal data. However, no electronic transmission or storage is completely secure. While we strive to use commercially acceptable means, we cannot guarantee absolute security.

Your Rights (GDPR)

You have the following rights regarding your data:

• Right to access, update or delete your data
• Right to rectification
• Right to object to processing
• Right to restriction of processing
• Right to data portability
• Right to withdraw consent at any time

To exercise these rights, please contact us at privacy@tourvana.com.

Third-Party Services

We may use third-party providers for:

• Payment processing (e.g., Stripe, PayPal)
• Email marketing and customer support
• Analytics (e.g., Google Analytics)

These providers are contractually bound to only use your data as instructed by us.

Remarketing and Ads

We may use remarketing services such as Google Ads and Facebook Ads to advertise based on your past visits to our site. You can manage your ad preferences or opt out through your browser settings or respective ad platforms.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will take steps to delete it.